ÃÛÌÒ´«Ã½

How to book your accommodation

We use an for those with unconditional firm and conditional firm offers – if this is you, we will email you with login instructions, including a link to the login page.

Setting up your account

When you first log in, you will need to create your own password. To do this:

  1. Click ‘Generate new password’ on the login page.
  2. You will receive an email with a temporary password.
  3. Use this temporary password to log in, then set a password of your choice.

Choosing your room

Once logged in, you can:

  • Select your hall of residence and room.
  • Explore all available options and consider alternatives, as rooms are allocated on a first-come, first-served basis.

Tip: Have a backup choice ready in case your preferred room is already booked.

Terms and conditions

You must accept the terms and conditions before making a provisional booking.

What you’ll need to book

  • Your UCAS personal ID or ÃÛÌÒ´«Ã½ reference number
  • Your password
  • A credit/debit card to pay £200 to secure your room

If the system shows no available rooms, contact the Accommodation Office for advice. Rooms may become available later, but availability cannot be guaranteed.

Learn more

Watch the video below for a step-by-step guide to the booking process:

FAQs

Booking and applying for halls

  1. When can I book accommodation?

    The booking system for 25/26 entry opens on 04 March.

    N.B. It is important that you let your faculty know if you change your email address at any time as this will be how we contact you. If you need to update it, please change it on your UCAS account or contact admissions@dmu.ac.uk

  2. My course starts in January. Can I book a place in halls?

    As long as you meet the eligibility criteria you can book a room in university-sourced halls of residences, subject to availability.
  3. How do I make ÃÛÌÒ´«Ã½ my firm choice?

    If you have applied through UCAS, you will need to use to reply to the offer with either a firm acceptance or an insurance acceptance.

    If you are an international student not applying through UCAS then you will need to contact admissions@dmu.ac.uk in order to accept your offer of a place on a course and make the tuition fee deposit payment before you are eligible to apply.

  4. How do I book accommodation?

    We use an online booking system. Watch the below video for an explainer on the booking process:

    You are eligible to book once you have made ÃÛÌÒ´«Ã½ your first choice. Once we have opened the booking system, we will email you with your login instructions.

    At each stage of the booking process you will be sent an email advising you of the next stage and what you need to do.

    See more information on how to book.

  5. What if I’m on holiday or travelling when I need to book/confirm my room?

    If you are unable to get access to the internet to complete your booking or check your emails during the application period, you can nominate someone to act on your behalf. To do this, please email us from the email address that we have on record for you, providing the details of the person that you are authorising to book your accommodation. This will then allow us to discuss your application with your nominated person if they should have any queries or experience any problems. Any emails that are sent out as part of the booking process will continue to be delivered to the email address that the university has on record for you.
  6. Will I get my first choice of accommodation?

    Our online booking system allows you to choose your preferred hall and a specific room within that hall, subject to availability. Rooms are booked on a first-come first-served basis, so we recommend that you book as early as possible to have the best chance of securing your first choice location.
  7. Is accommodation allocated to students according to their course?

    Not usually, although there are certain courses for which we do allocate students together in specific halls, e.g. Art & Design Foundation students are accommodated at Castle Court as they begin earlier than students on other courses.

    NHS students (Nursing, Midwifery and Paramedicine & Ambulance Practice) are offered accommodation at New Wharf Hall, as they will be working shifts and require longer contracts.

  8. Can I book a room next to my friend?

    The only way to try and arrange a room next to, or in the same flat as, a friend is to make your online bookings at the same time, choosing rooms in the same flat or close to each other if available.

After you've booked

  1. What happens once I have chosen my room online?

    After you have made your choice online you will be asked to make a booking fee payment of £200.

    The £200 represents either an advance rent payment or a damage deposit (depending on the accommodation that you have chosen) which is refundable if a booking is cancelled.

    You will need to confirm your booking within 30 days or before a specified date, for which we will email you the necessary details. This will involve completing tenancy documents, guarantor details and setting up your future rent payments. (If you hold a conditional offer, you will have a 14-day cooling off period once it becomes unconditional.)

    In August, once you have confirmed your booking, we will send you an email with login details to your university pre-induction. Within this there is a mandatory halls module, which all students must complete before moving into their room. After completing the pre-induction you will be asked to book an arrival slot for the intake weekend.

    See more information on how to book.

  2. How do I confirm my booking?

    You will be sent an email detailing how to confirm your booking.

    If you have booked a place in a ÃÛÌÒ´«Ã½-managed hall you will need to log back into the booking system and complete step three.

    Private accommodation confirmation steps vary. However, you will be sent a separate email from your accommodation provider. You will need to register on their system, agree to a tenancy document, provide guarantor details, and set up your future rent payments. You may also be required to pay the first rent instalment. If you have already returned your tenancy documents when you receive your unconditional offer you will have a 14-day cooling-off period.

    N.B. Once you have confirmed your booking you are contracted to the room and will be liable for the rent for the duration of the tenancy, the first rent payment may be due before you receive your student loan.

    See more information on the booking process.

  3. What is a guarantor?

    A guarantor is someone who agrees to confirm that a tenant has the ability to pay the rent, and for any damages. They will be held responsible for any payments due that are not paid by the tenant.

    Without a suitable guarantor, some halls of residence will require you to pay all of your annual rent in advance.

If things don't go to plan

  1. What if I do not get the grades that I was hoping for?

    If you do not receive the results to meet your conditional firm offer, unless you also have an insurance offer with ÃÛÌÒ´«Ã½, your booking will be cancelled immediately. If you have paid a booking fee, the £200 advance rent/damage deposit will be refunded to the same account that you used to make the payment within 5-14 working days.
  2. What happens if ÃÛÌÒ´«Ã½ is my insurance choice, or if I come through clearing?

    If you decide to accept your insurance offer or apply for a course through clearing, then you will be able to book a room in halls online – subject to availability – once you have made your offer firm.

    At this point in the application cycle there may be limited availability. Please contact the Accommodation Office if you cannot find a room online.

  3. I cannot make the booking fee payment online. What should I do?

    If you would like to pay by either bank transfer or another method of payment that takes longer than 24-hours to clear, please contact the accommodation office so that we can ensure your booking is not cancelled after the 24-hour deadline.

  4. My booking has been cancelled but I still need a room. What shall I do?

    Your booking will have been cancelled because you have failed to confirm your booking within the set timeframe.

    You can log back into the system to reserve a room and then make the booking payment.

Changes and cancellations

  1. How can I cancel my booking?

    If your room booking is still provisional (or if you still have a conditional offer), you can cancel at any time by putting your request into writing. If you have paid the booking fee, you will be entitled to a refund which will be returned to the same bank account that you used to make the original payment. If you have confirmed your booking (and have an unconditional firm offer) but no longer want your room then you will not be able to cancel the contract unless a suitable replacement can be found.

    Exceptions to this are if you cancel your room within a cooling-off period outlined in your contract, if you are an international student who is no longer going to be studying at ÃÛÌÒ´«Ã½ due to visa problems, or if you have booked a ÃÛÌÒ´«Ã½-managed hall and will no longer be attending ÃÛÌÒ´«Ã½ (these exceptions are all subject to terms and conditions outlined in documentation available throughout the booking period. For more information, please contact the Accommodation Office). If you feel that your circumstances may entitle you to cancel your contract, but the above conditions do not apply, then please write to us detailing your situation and we will advise you.

  2. What happens if I do not want university-sourced accommodation?

    If you do not want to live in university-sourced accommodation then there are a lot of other options for students in Leicester. Although we do not deal directly with private-sector bookings, and cannot endorse any private providers, we can advise you regarding what options are available, where to look for private accommodation, and what to look for when choosing somewhere to live. If you wish to stop receiving emails regarding accommodation then please contact the Accommodation Office.

Returning students

  1. Can I book in my second and third year?

    Only students that meet the specified criteria are eligible to book. Students who are eligible to book must make the booking payment for each booking, including those made in subsequent years.

 

Contact us:

T: (0116) 257 7577
E:  accommodation@dmu.ac.uk